Local

PROJECT

Case Study

TIMELINE

9 weeks

TEAM

Independent

TOOLS

Figma, InVision, Adobe Photoshop, Discord, Google Meets

My interest in people's relationship with live music pushed me to design a mobile iOS prototype that helps users plan their live music experiences around them. Secondary research provided a foundation to begin probing fans of live music in my interviews. I wanted to know how these people interacted with live music, and during this process I learned about their experiences, motivations, behaviours, and frustrations with the scene. Smaller venues with friends was theme, but getting to that point was the challenge as users found the planning process difficult. Take a browse through my process, and feel free to let me know what you think!

View Prototype

Table of contents

  1. Research
  2. Affinity Mapping
  3. How might we
  4. Persona
  5. Ideation
  6. Iteration
  7. Brand Development
  8. Prototype
  9. Marketing
  10. Key Learnings

1

Research

There's a demand!

"More than 80% of Canadians planned on attending live music events at the end of 2020."

Abacus Data, 2021
It's a healthy experience!

"64% of respondents stated that attending live music events boosts their mental health."

LIVE Survey, 2021
Improves mental health

20 minutes of live music results in a 21% increase in feelings of wellbeing.

Virgin Media, Live Music 2018
Price continues to rise

The price of a ticket has increased 26% from pre-pandemic levels - $96 in 2016 to $121 in 2022.

Toronto Star, 2022
The majority of Canadians want to enjoy live music, but price limits the amount of people who can enjoy.
I believe that providing 25-35 year old Canadians with better resources to research, plan and access live music will make the experience more accessible.
I will know I'm right when at least 2 of 3 of my interview participants acknowledge that they would attend more live music events if they had better resources to find experiences they could afford.
To test my hypothesis, I conducted one-on-one interviews via Google Meets. With permission, I recorded them to analyze body language and extract authentic insights about my users. My criteria may seem broad, but the pandemic severely limited the amount of people eager to participate in social events with crowds.

Canadian
resident

25 - 35
years old

Attended a live music event in the past 2 years

2

affinity mapping

Although price was considered, it didn't stop my participants from enjoying live music. The energy and stress involved in planning their experiences surfaced as the clear frustration that needed to be solved.

"Planning to see live music takes a lot of work"

"It's challenging to know when and where events are taking place"

"I wouldn't say I'm up to date on events happening within my community"

"Gathering people interested in similar music takes effort"

Motivations uncovered what my participants wanted out of their relationship with live music. Smaller, local venues empowering community seemed to be the trend!

"Better resources to enjoy music and be part of that community"

"Smaller venues feel intimate and I feel more connected to the artist"

"Smaller venues and shows of lesser known artists because they're less expensive"

"Being able to get as close as you want to the artist is really cool"

"It's nice to gather with people who like to listen to the same kind of music"

"Unique and memorable experiences"

Behaviours shine light on how my participants interact with live music. It's important to note that what someone says versus do is not always the same. This information communicated a need for a better way to plan.

"I look for a website where you can see a map of the area and prices"

"Discovered a group I now like by watching them for the first time live"

"Use social media or google to see if anything pops-up for live music near me"

"A lot of plans fall through because our organization is bad"

"I learned about the event through online ads and friends"

"I hang out with my friends when our schedules align"

Accessibility

My participants understand live music in smaller venues is less expensive and believe they also offer better experiences.

Planning

Time consuming, unorganized and stressful explained my participants' live music planning experiences.

Experience

Large crowds can be stressful compared to the personalized experience of live music in an intimate setting.

3

How might we (small pivot)

How might we provide 25-35 year old Canadians with better planning resources so that they can access more live music experiences locally.

4

Person (Fallen)

As a fan, I want to have one platform to find, plan and decide on live music events so that the process becomes simple and efficient.
My persona struggled with the time and effort it took to plan live music experiences, so a simple task flow was needed to meet her goals. This is pre-experience, but an important period as my interviews told me they will drop out of planning if it is too frustrating.

5

Ideation

Drawing inspiration from creatives and well-made products in the industry was important to my process. Finding organized cards that separated information effectively was going to help the look and feel of my product.

View InVision UI Inspiration Board

I really enjoyed the process of pen and paper! The opportunity to get permanent thoughts and ideas on a physical space was fun. These six screens detail the process of finding live music.

Transferring my sketches into Figma was fun as the picture of how my product could support my Fällen's needs became clearer.
1. Home
2. Search filters
2.1 Search filters
3. Interactive map
4. Inviting friends
5. Notifications
I added copy, detailed icons and began designing screens!
1. Home
2. Search filters
2.1 Search filters
3. Interactive map
4. Inviting friends
5. Notifications

6

Iteration

Learning about my product through 10 usability tests provided incredible value to improving functionality and clearly defining its purpose.

Purpose

Simple, friendly and intentional copy will help communicate Local's purpose more effectively.

Emphasizing vital info

Emphasizing the top card is critical as it holds all of the user's search filters throughout their journey.

CTA Accessibility

Improving the accessibility of my call-to-action button(s) so users can reach with thumb easily.

Overall Accessibility

Improving the overall accessibility (size of font, cards and map).

View Sessions Output Document

I got back into Figma to answer some of the concerns and take another step towards a polished product. I wasn't able to fix every bug as time was a real constraint, but I noted everything and prioritized value to my Fällen!

1. Home
2. Search filters
2.1 Search filters
3. Interactive map
4. Inviting friends
5. Notifications

7

Brand development

I began thinking about Local's brand early on in my process as I know it's an important part of a product. A strong name can make a great first impression!
Local

Simple but powerful. A sense of belonging, creating community right around the corner.

Rhythm

Definitions can vary, but some people have and others don’t. Hard to teach but extremely coveted!

Collective

A meaningful word that conveys more than just music, but a shared sense of pride.

Spotlight

Shining a light on human potential and the special moments created.

The 'O' presented an opportunity to delight users with a unique visual touch, so I created a circle and added subtle details to resemble a record spinning. I leveraged the font Titan One as it was fun and friendly!
Recognizable but simple, I leveraged my unique record-like 'O' to create an identifiable app icon that communicates authenticity and music.
Organized, friendly and authentic.

A simple colour palette was selected to bring Fällen the kind of energy she needs to plan and enjoy live music.

White cards on top of a dark background make the content pop and to add personality, I included a light grey wood pattern.

Urbanist proved itself worthy in my usability tests as it provided easy reading and feelings of organization.

8

Final prototype

Perfection is a myth. I began my UX Design journey two weeks before I started this project and have pushed myself every day to become to surpass expectations. Local truly came to life with a dash of colour and delightful animations.

1. Home
2. Search filters
2.1 Search filters
3. Interactive map
4. Inviting friends
5. Notifications

9

marketing

Communicating Local's purpose, key features and the planning frustrations it will solve will allow users to begin to think about how the solution will help them in their daily lives.
Local connects people to live local music through organized planning.

Placing my product on a touch-screen kiosk in a high-traffic area (transit hub) would allow the public to interact and learn about live music around them.
Local will support and strengthen communities everywhere. The ability to connect people to live music within their area will create stronger neighborhoods and relationships. The importance of the two other groups involved in this app's success cannot be understated.

As my product develops, businesses and artists will be able to meet their individual needs and enjoy success.

10

key Learnings

This project encapsulates my learning journey with BrainStation and I'm proud of the finished product. While I enjoy accepting the most difficult of challenges, there were times that I questioned my direction. The beginning of my bootcamp was stressful as the information was new and we needed to decided on our capstone project by week two! I leaned on my curiosity and work ethic to push through the unknown and am proud to deliver an end-to-end case study. My best work is ahead of me and I hope you can see the potential based off my first project in my long journey.
Your own data is key.

Obtaining data was a challenge. I initially relied on secondary research to identify a problem space, but primary research (interviews) provided the authentic insights needed to solve a real problem. Having your OWN data is crucial!

Perfection stunts growth!

Strict timelines forced me to deliver value by prioritizing work and leveraging feedback to grow. Collaboration, feedback and reflection helped me grow quickly!

Organize creativity!

Creativity is special, but it can become stressful  if not organized properly. Naming conventions and logic were two aspects of my Interface Library that I learned to do right from the start. A strong and organized foundation saves time!

Planet Aid
WNBA